Frequently asked questions
Need some help? Our most frequently asked questions are avaiable to support you.
What is the shelf life for your pies/products?
Pork Pies, Quiches, Savouries and Hot Eating Pies.
- Fresh products delivered shelf life is 6 days ( Including 1.1kg & 2.7kg Apricot & Poultry)
- Cutting pies from Medium( 920g – 1.1kg), Large(2.2kg, XL ( 3.5kg) and Gala (2.7kg) cutting pies are all delivered vacuum sealed with a minimum shelf life of 8 days
- Please read our Freezing, Defrosting & Reheating Guidelines
At Toppings Pies the health and safety of our customers, employees, and couriers is our top priority.
In light of the developing Coronavirus (COVID-19) situation, Toppings Pies has shared additional guidance to Suppliers, employees and couriers from official government and health organisations.
The most up-to-date recommendations from the government and health authorities focus on social distancing to help prevent the spread of illness. To help with this, all deliveries do not need to be signed for, however we would appreciate if someone could be at home to accept the goods.
What are the delivery times and charges for your products?
All of our products are sent to you freshly baked and securely packaged. We also use coolants. Your order will be delivered by 8pm at the latest on the date specified in your confirmation email (normally within 3 working days of placing your order if coming via direct dispatch). Plan ahead if your order is for a special occasion, as all of our products have a minimum 6-day shelf life from when they reach you (unless otherwise specified on the actual product or on the FAQ). Your order can be tracked by calling our office and a member of staff will give you the tracking order number.
We do not accept responsibility for any courier issues. Be sure that there is someone is at the address when your order is delivered as it will need to be signed for. Failure to accept delivery will result in you still being charged, no refund will be offered.
Why do I need to provide a contact number when placing my order?
Are your products freezable?
Please see our Freezing, Defrosting and Reheating Guidelines.
What are the cooking instructions for your products?
Still have a questions?
Complete the form below and a member of our team will be in touch to assist with your enquiry!
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01302 738 333