Frequently asked questions

Need some help? Our most frequently asked questions are avaiable to support you.

What is the shelf life for your pies/products?

All Fresh Products:

Pork Pies, Quiches, Savouries and Hot Eating Pies.

Fresh products delivered shelf life is 6 days ( Including 1.1kg & 2.7kg Apricot & Poultry)
Cutting pies from Medium( 920g – 1.1kg), Large(2.2kg, XL ( 3.5kg) and Gala (2.7kg) cutting pies are all delivered vacuum sealed with a minimum shelf life of 8 days

Frozen Products:

Please read our Freezing, Defrosting & Reheating Guidelines

COVID-19

Toppings Pies is a Food Manufacturer and Food Distributor, therefore we fall into a Key Business Category and we are able to continue working throughout the current lock-down. We will continue to provide the same level of high quality service we always have done.

At Toppings Pies the health and safety of our customers, employees, and couriers is our top priority.

In light of the developing Coronavirus (COVID-19) situation, Toppings Pies has shared additional guidance to Suppliers, employees and couriers from official government and health organisations.

The most up-to-date recommendations from the government and health authorities focus on social distancing to help prevent the spread of illness. To help with this, all deliveries do not need to be signed for, however we would appreciate if someone could be at home to accept the goods.

For all the latest official information on Coronavirus (COVID-19), please visit Public Health England and NHS websites.

What are the delivery times and charges for your products?

All orders are free delivery .The delivery time could be anytime between 8am and 8pm. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which are not received. We can deliver your order any day from Tuesday to Friday (inclusive) to most UK mainland addresses. Please call to confirm before placing your order, if you live in a remote area. Scotland & The Highlands may occur additional transport charges.

All of our products are sent to you freshly baked and securely packaged. We also use coolants. Your order will be delivered by 8pm at the latest on the date specified in your confirmation email (normally within 3 working days of placing your order if coming via direct dispatch). Plan ahead if your order is for a special occasion, as all of our products have a minimum 6-day shelf life from when they reach you (unless otherwise specified on the actual product or on the FAQ). Your order can be tracked by calling our office and a member of staff will give you the tracking order number.

We do not accept responsibility for any courier issues. Be sure that there is someone is at the address when your order is delivered as it will need to be signed for. Failure to accept delivery will result in you still being charged, no refund will be offered.

Why do I need to provide a contact number when placing my order?

We require a contact number in order to contact you in case of emergency. Also to notify our courier company so they can inform you via text for an hour time slot when you will receive your delivery ( this is subject to seasonal change)