Product Shelf Life
All Fresh Products:
Pork Pies, Quiches and Hot Eating Pies.
• Fresh products shelf life is 8 days* (1day for transit maximum 7day shelf life).
• Fresh Medium, Large, XL and Gala cutting pies are all delivered vacuum sealed (920g to 4.1kg)
• Vacuum sealed product shelf life is 12 days* (1day for transit maximum 10 days sealed in the bag, open on the 10th day and then a further 2 days). Total 12 days.
If opened on first day it will become a fresh 7 day shelf life product.
Baked and Unbaked
Pork Pies and Savouries
• Baked products will keep frozen for up to 6 months in the freezer.
• Unbaked products will keep frozen for up to 12 months in the freezer.
• Baked products will keep frozen for up to 12 months in the freezer.
Do not re-freeze any of our products once defrosted
All orders are free delivery .All deliveries are usually made before 12 noon (this could be between 8am and 12pm). If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which are not received. We can deliver your order any day from Tuesday to Friday (inclusive) to most UK mainland addresses.Please call to confirm before placing your order, if you live in a remote area, Scotland or the highlands or have any special requirements. Additional Postage and packing charges may apply.
All of our products are sent to you freshly baked and securely packaged. We also use coolants. Your order will be delivered by 4pm at the latest on the date specified in your confirmation email (normally within 3 working days of placing your order). Plan ahead if your order is for a special occasion, as all of our products have a minimum 5-day shelf life from when they reach you (unless otherwise specified on actual product or on the FAQ). Your order can be tracked by calling our office and a member of staff will give you the tracking order number.
We do not accept responsibility for any courier issues. Be sure that there is someone is at the address when your order is delivered as it will need to be signed for. Failure to accept delivery will result in you still being charged, no refund will be offered.
Customers are able to pay by card via Paypal. To pay by card, when at the checkout click ‘Checkout as Guest’ and selected Paypal under ‘Payment Information’.
When placing your order you will be required to put a contact telephone number (preferably a mobile) which will be used by the delivery company to enable the driver to contact you prior to delivery. Please specify:
• If you live in a block of flats
• The products are being delivered to a business address or venue
• Or your order is to be left in a safe place or with a neighbour
Please add any relevant information when placing your order (special request box). Unpack your order immediately and refrigerate at 4-5 degrees. Do not leave your products in direct sunlight or a warm room. Take out of the packaging and dispose of coolants. Please note that deliveries can be affected by public or Bank Holidays.
Circumstances beyond our control
Neither we, nor the courier service shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control; these circumstances to include but not be limited to any adverse weather conditions – such as snow, flood, extreme winds, fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or from any industrial dispute or strike.
Changing or cancelling an order
All products are handmade to order. Therefore, you must call or email us prior to production (normally within 24 hours of placing your order) if you need to change or cancel it. Telephone calls and emails are answered during business hours (8.30am – 5.00pm Monday to Friday) in the order they are received. It is therefore possible that your order could begin production before your email is processed and we will be unable to make any changes. We will confirm any order amendment or cancellation via email.
You will not be able to change or cancel your order once production has begun. No refunds will be given. In the unfortunate event that that your order arrives damaged, please call or email us immediately. Do not remove the product from its original packaging as you will be required to send us photographic evidence. A replacement will normally be dispatched within 48 hours. The Topping Pie Company’s decision regarding order amendments, cancellations and refunds is final.
Freezing and defrosting instructions for Pork Pies 120g - 450g and Large Cutting Pies
Freezing: You can freeze most of Toppings Pork Pies (apart from large fruit topped pies). They must be wrapped in a good freezer bag with all the air removed before freezing.
- Method 1 - Cooling Rack
120g to 450g Pork Pies
Remove the pie from all packaging and place on a mesh frame or cooling rack (not on a plate or the pastry will have a soggy bottom). Put in a cool dry place overnight for a minimum of 8 hours until fully defrosted. Then place into the fridge (between 3 to 5c) for a minimum of two hours before serving, this will help to firm the pastry back up.
- Method 1a - Cooling Rack
Large Pork Pies 1.1kg up to 4.1kg
Remove the pie from all packaging and place on a mesh frame or cooling rack (not on a plate or the pastry will have a soggy bottom). Put in a cool dry place. If you have a fan then place this in front of the pie as it will help to disperse the moisture. Leave overnight or for a minimum of 12 hours until fully defrosted. Then place in the fridge for a minimum of 4 hours before serving, this will help to firm the pastry back up
- Method 2 - Fan Oven
Turn on the fan only, NO heat. Most new ovens will have a defrost setting, check your oven manual. Remove all packaging and place in the oven on the centre rack leaving the door open. This will defrost the pie slightly quicker preventing the pasty going soft. You will have to check your pie until its fully defrosted (small pies 6-8 hours and large pies 10 hours minimum, depending on the oven and temperature of the room). Then place in the fridge.
Both these methods will keep the pastry crisp and tasty.
* DO NOT RE FREEZE AFTER DEFROSTING
* Do not leave in freezer longer than 3mounths
Freezing and defrosting instructions for pre baked Quiches
- Quiche to be served cold:
Remove the quiche from all packaging and place on a mesh frame or cooling rack (not on a plate or the pastry will have a soggy bottom). Put in a cool dry place overnight for a minimum of 8 hours until fully defrosted. Then place into the fridge (between 3 to 5c) for a minimum of two hours before serving ; this will help to firm the pastry back up.
- Quiche to be served hot: Re-heating Quiche from fresh baked and frozen:
Pre heat oven to 180-190c°. Place in the centre of the oven for 20-25 minutes until piping hot (core temperature 79c). Times may vary for fan and industrial ovens.
Freezing and defrosting instructions for pre baked Hot Eating Pies
You can freeze all of Toppings Pie & Quiches but they must be placed in a good thick freezer bag with all the air removed before freezing.
Remove the pie from all packaging and place on a mesh frame or cooling rack (not on a plate or the pastry will have a soggy bottom). Put in a cool dry place overnight minimum of 8 hours until fully defrosted. Then place into the fridge (between 3 to 5 c).
Re-Heating Hot Eating Pies:
Pre heat oven to 180-190c°. Place in the centre of the oven for 30 minutes until piping hot (core temperature 79c). Times may vary for fan and industrial ovens.