Product Shelf Life
All Fresh Products:
Pork Pies, Quiches and Hot Eating Pies.
• Fresh products shelf life is 7 days* (1day for transit maximum 7day shelf life).
• Fresh Medium, Large, XL and Gala cutting pies are all delivered vacuum sealed (920g to 4.1kg)
• Vacuum sealed product shelf life is 10 days* (1day for transit maximum 10 days sealed in the bag, open on the 12th day and then a further 2 days). Total 10 days.
If opened on first day it will become a fresh 7 day shelf life product.
Pork Pies and Savouries
• Baked products will keep frozen for up to 6 months in the freezer.Quiches:
• Baked products will keep frozen for up to 12 months in the freezer.
Do not re-freeze any of our products once defrosted
All orders are free delivery .The delivery time could be anytime between 8am and 8pm. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items which are not received. We can deliver your order any day from Tuesday to Friday (inclusive) to most UK mainland addresses.Please call to confirm before placing your order, if you live in a remote area, Scotland or the highlands or have any special requirements. Additional Postage and packing charges may apply.
All of our products are sent to you freshly baked and securely packaged. We also use coolants. Your order will be delivered by 8pm at the latest on the date specified in your confirmation email (normally within 3 working days of placing your order). Plan ahead if your order is for a special occasion, as all of our products have a minimum 5-day shelf life from when they reach you (unless otherwise specified on actual product or on the FAQ). Your order can be tracked by calling our office and a member of staff will give you the tracking order number.
We do not accept responsibility for any courier issues. Be sure that there is someone is at the address when your order is delivered as it will need to be signed for. Failure to accept delivery will result in you still being charged, no refund will be offered.
Customers are able to pay by card via Paypal. To pay by card, when at the checkout click ‘Checkout as Guest’ and selected Paypal under ‘Payment Information’.
When placing your order you will be required to put a contact telephone number. A mobile number will be required as the Courier Service will txt with details of the delivery and any other information prior to delivery. Please specify:
• If you live in a block of flats
• The products are being delivered to a business address or venue
• Or your order is to be left in a safe place or with a neighbour
Please add any relevant information when placing your order (special request box). Unpack your order immediately and refrigerate at 4-5 degrees. Do not leave your products in direct sunlight or a warm room. Take out of the packaging and dispose of coolants. Please note that deliveries can be affected by public or Bank Holidays.
Circumstances beyond our control
Neither we, nor the courier service shall be liable for any failure to perform, where such failure or delay results from any circumstances outside our reasonable control; these circumstances to include but not be limited to any adverse weather conditions – such as snow, flood, extreme winds, fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or from any industrial dispute or strike.
Changing or cancelling an order
All products are handmade to order. Therefore, you must call or email us prior to production (normally within 24 hours of placing your order) if you need to change or cancel it. Telephone calls and emails are answered during business hours (8.30am – 5.00pm Monday to Friday) in the order they are received. It is therefore possible that your order could begin production before your email is processed and we will be unable to make any changes. We will confirm any order amendment or cancellation via email.
You will not be able to change or cancel your order once production has begun. No refunds will be given. In the unfortunate event that that your order arrives damaged, please call or email us immediately. Do not remove the product from its original packaging as you will be required to send us photographic evidence. A replacement will normally be dispatched within 48 hours. The Topping Pie Company’s decision regarding order amendments, cancellations and refunds is final.
You can freeze all of Toppings Pies & Quiches.
Freeze them on day of delivery. For best results place into a good thick freezer bag with all the air removed before freezing.
- Hot Eating Pies can be frozen up to 12 months
- Quiches can be frozen to up to 6months
- Pork Pies up to 3 months
Large oblong quiche can be portioned and frozen in the same way.
Defrosting instructions (in the fridge)
Remove the pies / quiches from all packaging.
Place them on a cooling rack (not on a plate or the pastry will have a soggy bottom) into the fridge or in a controlled temperature space (optimum between 3-5C, maximum 8C).
Make sure they are evenly spaced apart and leave plenty of room around the rack, as this will give maximum air flow and will defrost all products evenly and can be a bit quicker.
Hot Eating pies
•Hot Eating Pies 220g - 290g (Minimum defrosting time of 8 hours or until fully defrosted)
•110g - 190g Quiche (Minimum defrosting time of 6 to 8 hours or until fully defrosted)
•Large Oblong Quiche (Minimum defrosting time of 8 hours or until fully defrosted)
Traditional and Speciality Pork Pies
•120g - 190g Pork Pies (Minimum defrosting time of 6 to 8 hours or until fully defrosted)
•430g - 450g (Minimum defrosting time of 8 hours or until fully defrosted)
•1.1kg -2.2kg - 2.7kg Speciality Pork Pies (Minimum defrosting time of 8 hours up 12 hours)
(Times may vary for fan ovens and industrial ovens)
Hot Eating Pies
•220g – 290g Pies
Remove outer packaging.
•From Chilled: Place on a baking tray in the centre of a preheated oven, cook at 190-200C / Gas Mark 5-6 / 375-400F for approx. 25-30 mins or until piping hot (core temperature 79C).
•From Frozen: Here at Toppings we recommend that you fully defrost your hot eating pies before cooking. Follow the chilled heating instructions above. To guarantee the very best results, please see defrosting guide.
•110g, 190g or large Oblong can be served hot or cold
- 110-190g Quiche - Place on a baking tray in the centre of a preheated oven, 180-190C /Gas Mark 4-5 / 350 – 375F, Re-heat for approx. 15-20 min or until piping hot (core temperature 79C).
- Larger Oblong 1.4kg: for approx. 25-30 min or until piping hot (core temperature 79C).
•110-190g Quiche - Place on a baking tray in the centre of a preheated oven, 170-180C /Gas Mark 3-4 / 325 – 350F, Re-heat for approx. 20-25 min (making sure the tops of the quiche don't burn) (core temperature 79C).
•Larger Oblong 1.4kg: Place on a baking tray in the centre of a preheated oven, for approx. 25-30 min or until piping hot (core temperature 79C).
Not recommended for cooking. Cold eat only.